Terms of purchase

The present General Terms and Conditions (hereinafter: GTC) set out the terms and conditions for the use of the service (hereinafter: Service) available on www.ratistore.com, www.ratistore.hu, www.ratistore.de, www.ratistore.fr, ratistore.co.uk (hereinafter referred to as the Website) by the user (hereinafter: User).
Please read the GTC carefully before ordering any products or services through our website. By initiating any interaction or ordering process on the Website, the User accepts the validity of and agrees to be bound by the terms and conditions set forth below with regard to the transaction initiated. The present GTC shall apply to the purchase of all products and services available on the Website.
The rules relating to the processing of the User's personal data are set out in the Privacy Policy.
Data of the Service Provider:

Company name:	Rati Kft.
Registered office and place of business:	7300 Komló, Nagyrét u. 2.
Postal address:	7300 Komló, Nagyrét u. 2.
Name of representative:	Rajnai Attila
Company registration number:	02-09-064760
Court of registration:	Court of Registration of the General Court of Pécs
Tax number:	11542935-2-02
Community tax number:	HU11542935
Financial institution managing the account:	K&H Bank ZRt.
Bank account number:	10200012-24079381-00000000
IBAN account number:	HU24 1020 0012 2407 9381 0000 0000
Telephone number:	+36 72 582 420
E-mail:	contact@rati.hu
Order related administration:	ratistore@rati.hu

 

1. Use of the website
1.1 Limitation of Liability
1.1.1 The information contained on the Website is for informational purposes only, the Service Provider shall not be liable for the accuracy and completeness of the information. The images and colours displayed on the products are illustrations and may therefore differ from reality.

1.1.2 The User may use the Website solely at his/her own risk and accepts that the Service Provider shall not be liable for any material or non-material damage arising from the use of the Website, beyond liability for breach of contract caused intentionally, by gross negligence or by a criminal offence, or resulting in injury to life, bodily integrity or health.

1.1.3 The Service Provider excludes any liability for the conduct of the users of the Website. The User is fully and solely responsible for his/her own conduct.

1.1.4 The Service Provider shall have the right, but not the obligation, to monitor the content that may be possibly made available by Users in the course of using the Website, and the Service Provider shall have the right, but not the obligation, to search for signs of illegal activity with regard to the content published.

1.1.5 The Website may contain links to other service providers' websites. The Service Provider is not responsible for the privacy practices or other activities of such service providers.

1.1.6 The User agrees that, when using the Website, he/she shall comply with the provisions of the applicable national legislation. If any activity related to the use of the Website is not permitted under the laws of the User's country, the User shall be solely responsible for such use.

1.1.7 If the User notices any objectionable content on the Website, he/she shall immediately report it to the Service Provider. If the Service Provider, acting in good faith, finds the notification to be justified, it shall be entitled to delete or modify the information without delay.
1.1.8 The User shall ensure that his/her use of the Website does not directly or indirectly violate the rights of third parties or the law.

1.2 Copyright
1.2.1 The Site as a whole, its graphic elements, text, technical solutions, and the elements of the Service are protected by copyright or other intellectual property rights (including, without limitation, protection by trademark). The Service Provider is the copyright owner or the authorised user of all content displayed on the Website or in the course of transactions, such as any authored works or other intellectual creations (including, but not limited to, all graphics and other materials, the layout, editing, software, and other solutions, ideas and realizations used).

1.2.2 The use of the contents or parts of contents of the Website for any purpose, such as storage in a database, transmission, publication, or making available for download, commercialisation, saving on a data carrier, or printing, is only permitted with the prior written consent of the Service Provider.

1.2.3 Apart from the rights expressly provided for in the present GTC, registration, use of the Website, or any provision of these GTC does not grant the User the right to use or exploit any trade name or trademark contained on the Website. Without the prior written consent of the Service Provider, such intellectual property may not be used or exploited in any form other than for display connected with the use of the Website for its intended purpose.

1.2.4 Information from the content of the Website may only be used by means of a linked reference, subject to the following conditions:
a. The source must be clearly indicated in the form of a link. The link should point to the content element.
b. Embedding of the main or sub-pages of www.ratistore.com, www.ratistore.hu, www.ratistore.de, www.ratistore.fr into other websites (e.g. by means of frames) is not allowed.
c. The linking website must not give the impression that www.ratistore.com, www.ratistore.hu, www.ratistore.de, www.ratistore.fr or the Service Provider endorses the use or purchase of the service or product offered on that website unless otherwise provided in a written contract concluded with the Service Provider as a contracting party.
d. The linking website must not provide or contain any untrue information about the legal relationship between www.ratistore.com, www.ratistore.hu, www.ratistore.de, www.ratistore.fr or the Service Provider and the owner of the linking website or the Service Provider's services in general.
e. In the event of a violation of the rules on linking, if the website operator does not remove the link despite a request to do so, the Service Provider is entitled to have the link to the website removed immediately, and the Service Provider is also entitled to claim compensation for the damage incurred due to the violation.

1.2.5 The Service Provider reserves all rights to all elements of its service. Any activity aimed at extracting data from, organizing, archiving, hacking, or decrypting the source codes of the Service Provider's database is prohibited, unless specifically authorized by the Service Provider.

1.2.6 Without a separate agreement or without using the service provided for this purpose, it is forbidden to modify, copy, add new data or overwrite existing data in the Service Provider's database by bypassing the interface or search engines provided by the Service Provider.
1.2.7 By using the Service, the User accepts that the Service Provider may use the data uploaded by the User in the course of using the Service at any time and in any place, without any restriction and without paying any extra fee, in accordance with the relevant Privacy Policy.

 

2. Purchasing on the Website

2.1 Registration
All parts of the content of the Website are available to any User free of charge, without registration. Purchasing on the Website is not subject to valid registration, i.e. the User may browse the Website and select and order the desired product without logging in and registering.

2.2 Orders

2.2.1 Information on the product (functions, product features, instructions for installation and use) can be found on the type-specific product page. The User can find detailed information on the characteristics and price of the desired product by clicking on the name and image of the product.

2.2.2 By clicking on "Order" on the interface providing information about the type-specific characteristics of the product, the User will be directed to the data request form, where he/she will have to provide his/her data required for the performance of the order, and after accepting the terms and conditions, he/she will click on "Submit Order" to send his/her order to the Service Provider.

2.2.3 If the description of the products is not clear, the User may request assistance by e-mail at contact@rati.hu.

2.2.4 After the order has been sent, the system will inform the User via the screen whether the order has been successful and the User will receive an e-mail message confirming the order.

2.2.5 The Service Provider will process orders from Monday to Friday between 08:00 and 14:00, so orders sent after 14:00 will only be processed the next working day. Orders sent after 14:00 on Friday will only be processed on the first working day of the following week.

2.3 Purchase Price of Products

2.3.1 The purchase price of the products indicated on the website is inclusive of VAT and other taxes. The cost of delivery of the products is indicated as a separate item.

2.3.2 The price of the products is indicated in euros (€).

2.4 Confirmation of Orders

2.4.1 The Service Provider will confirm the order sent by the User within 24 hours at the latest by sending an automatic e-mail confirmation to the User, which will contain the data provided by the User during the purchase process or registration, the order number, the date of the order, the list of items belonging to the ordered product, their quantity and price, the cost of delivery and the total amount payable. If the User detects any error in the information provided in the confirmation e-mail, he/she must immediately notify the Service Provider at ratistore@rati.hu.

2.4.2 The order is invalid, i.e. the User shall not be obliged to purchase the product if he/she does not receive the confirmation e-mail from the Service Provider within 24 hours. A binding contract between the Parties is established upon confirmation of the order by the Service Provider.

2.4.3 The order is deemed to be a contract concluded by electronic means and is subject to the provisions of Directive 2011/83/EU of the European Parliament and of the Council on certain aspects of electronic commerce services and information society services.

2.5 Terms of Payment
The User may perform his/her payment obligation toward the Service Provider by bank card. The Service Provider uses the card payment module of Unicredit Bank, which complies with all VISA (Verified by VISA, VbV) and MasterCard (MasterCard Secure Code, MCSC) security procedures and regulations. All payment transactions are made within the framework of VbV and MCSC transactions.

2.6 Invoice
The Service Provider will send an invoice to the User's e-mail address on delivery of the ordered products at the latest or prior to the delivery, issued in accordance with the data provided by the User.

2.7 Delivery

2.7.1 The Service Provider shall deliver the products ordered by the User to the delivery address indicated in the order, according to the terms and conditions specified in the confirmation e-mail, provided that the User has fulfilled his/her payment obligation as set out above.

2.7.2 The time limit for delivery of the products is 5-10 working days, which runs from the date of receipt of the confirmation e-mail specified in paragraph 2.4.1.

2.7.3 The Service Provider delivers the product to the User through its contracted delivery company (e.g. GLS, UPS, DHL). The delivery shall be carried out in accordance with the operating conditions of the respective delivery company.

2.7.4 The Service Provider will notify the User by e-mail when it has handed over the package to the courier service. The e-mail will contain the tracking number and the name of the delivery company so that the User can track the package.

2.7.5 Packages are usually delivered during working hours on working days. If the User is not at home during this period, it is possible and advisable to specify a work address as the delivery address. The courier service will attempt to deliver the package twice. In the event of the first unsuccessful delivery, the courier will leave a note with the User indicating his contact details. The User can contact the courier directly using any of these contact details to arrange a new delivery date. After the 2nd unsuccessful delivery, the Service Provider will invoice the User for the cost of any further deliveries or return deliveries, which the User shall be obliged to pay.

2.7.6 It is the User's responsibility to inspect the package at the time of delivery in the presence of the courier. In the event of damage to the packaging, please always open the package and ask for a report to be made. In such a case, you have the possibility to request a replacement of the product. The courier will return the original product to the Service Provider, who will arrange for its replacement free of charge. In such a case, the Service Provider will only charge one delivery fee. The Service Provider shall not be liable for any damage discovered after the package has been taken over by the User.

2.8 Cancellation of the Contract

2.8.1 The User has the right to withdraw from the contract without giving any reason following the date of conclusion of the contract within a period of fourteen (14) days from the date of receipt of the product.

2.8.2 The User shall send a clear declaration of his/her intention to withdraw from the contract to the Service Provider at the address ratistore@rati.hu. The Service Provider is obliged to send an e-mail message to the User acknowledging the withdrawal, which will confirm that the e-mail has been received by it. The User is deemed to have exercised his right of withdrawal within the prescribed time limit if he sends his notice of withdrawal to the Service Provider before the expiry of the time limit indicated above and makes sure that it has been received by the Service Provider. The User shall bear the burden of proving that he has exercised his right of withdrawal in accordance with the provisions set out in clause 2.8.

2.8.3 If the User withdraws from the contract before the product is handed over to the courier service for delivery, the Service Provider shall refund the consideration paid by the User within 14 days of receipt of the User's notice of withdrawal at the latest. If the notice of withdrawal is received by the Service Provider following the notification stating that the product has been handed over to the delivery company, the User shall proceed in accordance with Section 2.8.4.

2.8.4 In the event of withdrawal, the User must return the product already received to the Service Provider's address no later than 14 days from the date of the notification of withdrawal.

2.8.5 The cost of returning the product to the Service Provider's address shall be borne by the User. Apart from the cost of returning the product, the User shall not be charged any other costs in connection with the withdrawal.

2.8.6 When refunding the purchase price, the Service Provider will use the card payment module of Unicredit Bank, therefore the User will not be charged any additional fees.

3. Guarantee

3.1 The Service Provider guarantees the product for 2 years, starting from the date of delivery of the product to the User.

3.2 The User can assert his/her claim under the guarantee by presenting the invoice or a copy thereof (which includes the date of purchase, the name of the product, etc.), therefore the User must keep the invoice and present it to the Service Provider in connection with any guarantee claim. The User may submit a claim by sending the invoice electronically to contact@rati.hu.

3.3 During the period of guarantee, the Service Provider undertakes to repair the defective product or, if it cannot be repaired, to replace it. If replacement is not possible, the Service Provider will take back the defective product and refund the purchase price to the User or provide a discount on the price of the product in proportion to the defect, according to the User's choice.

3.4 The duration of the guarantee period is extended by the time of the repair.

3.5 The guarantee obligation applies to defects that already existed at the time of receipt of the products by the User. The burden of proving that the cause of the defect did not exist at the time of receipt of the product by the User shall lie with the Service Provider.

3.6 A product is considered defective if it does not meet the quality requirements being in force at the time of placing the product on the market or if it does not have the characteristics set forth in the product description provided by the manufacturer. The Service Provider shall be released from its guarantee obligation only if it can prove that the defect was not detectable according to the state of science and technology at the time of placing the product on the market or that the defect in the product has resulted from the application of a legal rule or a compulsory official regulation.

 

4. Complaint Management

4.1 The User may submit his/her complaints about the product or the Service Provider's activities using the following contact details:

Address for correspondence: Rati Kft., 7300 Komló, Nagyrét u. 2., Hungary
Phone: +36 72 582 420
E-mail: contact@rati.hu
4.1 The Service Provider shall respond to the User's complaint on the merits within two working days at the latest, specifying the possible venues and methods of redress and the time limits for such redress.
4.2 If the complaint is rejected, the Service Provider will inform the User of the reasons for the rejection.
4.3 The Service Provider shall receive complaints submitted by the User between 8:00 and 15:00 on weekdays.

5. Other Forms of Redress
Transactions under the present GTC shall be governed by Hungarian procedural and substantive law rules and Hungarian jurisdiction shall prevail. Depending on the value of the claim, the District Court of Komló or the General Court of Pécs shall have exclusive jurisdiction over any dispute arising between the parties.

6. Miscellaneous Provisions
6.1 The Service Provider is entitled to unilaterally modify the present General Terms and Conditions. After they enter into force, the amended provisions shall become effective for the User upon his/her first use of the Website and shall apply to orders placed thereafter.
6.2 The Service Provider reserves the right to make any changes or corrections to the Website or to place the Website under a different domain name at any time.

The present General Terms and Conditions are effective from:2022.04.01

 

The regulatory framework for the present policy is provided by the following legal regulations:

• Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information (hereinafter: Information Act),

• the General Data Protection Regulation No 2016/679 of the European Union (hereinafter: GDPR).

Definitions of key terms contained in the policy:

• ’Data subject’ means a natural person who is or has been in contact with the controller and relating to whom and in relation to whom the controller processes personal data in some way. A data subject is a natural person who is identified or can be identified, directly or indirectly, on the basis of personal data.

• ‘Personal data” means any information relating to an identified or identifiable natural person (the data subject); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of the natural person.

• ‘Data controller’ means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.

• ‘Data processor’ means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

• ‘Processing’ means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

• ‘Restriction of processing’ means the marking of stored personal data with the aim of limiting their processing in the future.

• ‘Data process’ shall mean performing technical tasks in connection with data processing operations, irrespective of the method and means used for executing the operations, as well as the place of execution, provided that the technical task is performed on the data.

• ‘Recipient’ means a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing.

• ‘Personal data breach’ means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed.

Principles of data management and processing

RATI Limited Liability Company for Developing, Manufacturing and Distributing Car Accessories (hereinafter: RATI Kft.) shall process personal data confidentially and take all security, technical and organisational measures to ensure the security of the data.

RATI Kft. does not verify the personal data provided. The person providing the personal data is solely responsible for the accuracy of the personal data provided.

We must draw the attention of persons disclosing data to RATI Kft. to the fact that when providing personal data other than their own, it is the responsibility of the data provider to inform the data subject and, if necessary, to obtain their consent.

Data of RATI Kft. as data controller:

Company name:	RATI Autófelszerelési Cikkeket Fejlesztő, Gyártó és Forgalmazó Korlátolt Felelősségű Társaság (RATI Limited Liability Company for Developing, Manufacturing and Distributing Car Accessories)
Name of representative:	Pukli Zoltán
Central e-mail address:	contact@rati.hu
Telephone number:	+3672582420
Postal address:	7300 Komló, Nagyrét utca 2.

Data of data processors engaged by RATI Kft.:

Company name:	UNAS Online Kft.
Central e-mail address:	unas@unas.hu
Postal address:	9400 Sopron, Kőszegi út 14.
Privacy notice:	Privacy Policy - UNAS
Scope of activities:	Web hosting service, mail server hosting service
Company name:	GLS General Logistics Systems Hungary Kft.
Central e-mail address:	adatvedelem@gls-hungary.com
Postal address:	2351 Alsónémedi, GLS Európa utca 2.
Privacy notice:	Classification (gls-group.eu)
Scope of activities:	Parcel delivery service
Company name:	Deutsche Post AG and Its Subsidiaries
Central point of contact:	Contact | DHL | Hungary
Postal address:	Deutsche Post AG Charles-de-Gaulle-Str. 20 53113 Bonn Germany
Privacy notice:	Privacy Notice | DHL | Hungary
Scope of activities:	Parcel delivery service
Company name:	UPS (United Parcel Services Inc.) and subsidiaries
Central point of contact:	E-mail to UPS - Hungary
Postal address:	Ave Ariane 5 Brussels, B-1200 Belgium
Privacy notice:	Privacy Notice | UPS - Hungary
Scope of activities:	Parcel delivery service

Data security measures

RATI Kft. shall select and operate the IT tools used for the processing of personal data in the course of providing the service in such a way that the data processed remain accessible to those authorised to access them and their authenticity is ensured at all times.

RATI Kft. shall take appropriate measures to protect the data against unauthorised access, alteration, transfer, disclosure, erasure or destruction and against accidental loss.

RATI Kft. shall ensure the security of data processing by technical, organisational and institutional measures which provide a level of protection proportionate to the risks associated with the processing.

Access to data and the method of storing the data

The personal data provided by the data subjects, as well as data automatically collected due to technical operations, may only be accessed by RATI Kft. as the controller or by its staff and data processors.

The information systems of RATI Kft. are located in its central building and the facilities of its data processors.

Online orders

On the website operated by RATI Kft., you can order products directly from the manufacturer. In order to complete the order, certain data are required, on the one hand, to conclude a distance contract and, on the other hand, to complete the delivery. The product order function does not require registration.

Legal basis for data processing: performance of the contract (GDPR, Article 6 (1) b)).

Purpose of data processing: to identify the buyer to the extent necessary to conclude the contract, determine the delivery/billing address, deliver the ordered goods to the buyer, confirm the order, and notify the buyer of the delivery.

Range of personal data:

• identification and delivery details: name, delivery address and billing address (postcode, city, street and house number);
• - contact details: e-mail address (order confirmation, delivery confirmation, parcel tracking) and telephone number (to agree details of delivery);
• - in the case of purchases by business entities, company details: address, contact details, tax number.

Duration of data processing: the data will be stored until the expiry of the 5-year limitation period after the termination of the contract, as established by Act V of 2013 on the Civil Code.

Possible consequences of failure to provide data: failure to provide the data renders it impossible to identify you or, possibly, to contact you, so the contract cannot be concluded or performed.

Data processor involved: RATI Kft. commissions a parcel delivery service to deliver the goods ordered, for the fulfilment of which it provides the delivery address and contact details of the customers to the service provider (GLS General Logistics Systems Hungary Kft., UPS [United Parcel Services Inc.], Deutsche Post AG).

Customer registration

It is possible to register during the purchase process, but this is only an option and not a mandatory prerequisite for the purchase. Registration offers a number of benefits to the customer, such as a faster shopping process, order tracking and newsletter subscription.

Legal basis for processing: consent of the data subject (GDPR, Article 6 (1) a)).

Purpose of data processing: registration of the customer, enabling faster administration and order tracking.

Scope of personal data: e-mail address.

Duration of data processing: registration data will be deleted upon request for their erasure.

Possible consequences of failure to provide data: registration is not possible due to impossibility of identification.

Registration for extended guarantee

RATI Kft. offers an additional 12-month guarantee in respect of its products on top of the existing basic guarantee, but providing the additional service requires identification of the person and product.

Legal basis for processing: performance of a contract (GDPR, Article 6 (1) b)).

Purpose of data processing: to provide an extended guarantee upon request and, for this reason, to identify the contracting party and the product covered by the contract.

Range of personal data: name, e-mail address, product data.

Duration of data processing: the data will be deleted 3 years after the purchase, i.e. after the expiry of the full guarantee period.

Possible consequences of failure to provide data: no extended guarantee can be undertaken.

Invoicing

In order to issue an invoice that complies with the formalities required by law, it may be necessary to process certain personal data of customers.

Legal basis for data processing: meeting a legal obligation (GDPR Article 6 (1) c)).

Purpose of data processing: to issue an invoice which complies with legal regulations.

Range of personal data: name, registered office/ address (Act CXXVII of 2007 on Value Added Tax, Section 169).

Duration of data processing: 8 years in accordance with the Accounting Act (Act C of 2000 on Accounting, Section 169)

Possible consequences of failure to provide data: due to its lack of ability to issue an invoice, RATI Kft. will refuse to enter into a contract.

Data processing related to complaint handling and customer service

Act CLV of 1997 on Consumer Protection requires all businesses to protect consumers' rights and promote enforcement of their interests. To fulfil this obligation, RATI Kft. processes personal data in order to investigate and document complaints from customers about the sale of its products.

Legal basis for data processing: meeting a legal obligation (GDPR, Article 6 (1) c)).

Purpose of data processing: to investigate and record complaints from customers and to implement measures in response to those complaints.

Range of personal data: data appearing in the records of the complaint: customer’s name and address, the place, time and manner of lodging the complaint, other personal data contained in the detailed description of the complaint, the documents and other evidence presented.

Duration of data processing: pursuant to Section 17/A (7) of Act CLV of 1997, the data shall be deleted 3 years after the complaint is recorded, unless the legitimate interest of RATI Kft. in pursuing a legal claim justifies the continued storage of the data, in which case the data will be deleted when the legitimate interest ceases.

Possible consequences of failure to provide data: failure to provide the data renders your identification impossible, so the complaint cannot be dealt with properly.

Website-related data processing

Personalized communication

If you contact RATI Kft. electronically (e.g., by phone, e-mail, or web form), it is essential that RATI Kft. can process your data to the extent necessary to respond to you.

Legal basis for data processing: the legal basis for collecting the data is your consent (GDPR, Article 6 (1) a)), following which your data may be stored for the purposes of the legitimate interests pursued by RATI Kft.. The legitimate interests of RATI Kft. (GDPR, Article 6 (1) f)) may constitute a legal basis for subsequent contact and the future protection of the rights of RATI Kft. or a third party, but they cannot constitute a legal basis for any other data processing.

Purpose of data processing: if you initiate contact electronically, RATI Kft. will record your e-mail address and name, or if you contact RATI Kft. by telephone, it will record your name and telephone number. RATI Kft. must process these data to the extent and for the duration necessary to respond to you. This enables RATI Kft. to identify you and to provide you with a personalised response that meets your expectations.

Range of personal data:

• for e-mail enquiries: name and e-mail address;
• for enquiries by telephone: name and telephone number;
• in case of filling in a web form: name, telephone number and e-mail address.

Duration of data processing: RATI Kft. will process your personal data indicated above primarily for the purpose of contacting you. Accordingly, in the case of a message sent by you, RATI Kft. will delete your data after the conclusion of the matter constituting the subject of the message, unless its legitimate interest in future contact justifies the continued processing of your personal data, in which case it will continue to process your personal data until such time as that legitimate interest exists.

Possible consequences of failure to provide data: failure to provide the data will render it impossible to identify you or, potentially, to contact you, so RATI Kft. is not in a position to respond to your enquiry.

Newsletter service

Legal basis for data processing: your consent (GDPR, Article 6 (1) a)).

Purpose of data processing: by subscribing to the newsletter, you can receive monthly updates on the services of RATI Kft.

Range of personal data: name and e-mail address.

Duration of data processing: the data you provide will be kept for three years after your subscription. After this period has expired, RATI Kft. will automatically delete your personal data and will not send you any further newsletters. It is also possible to extend the period for sending newsletters, of which we will inform you before the expiry of the above time limit by sending an e-mail to the e-mail address you have provided.

Before the three years have elapsed, if you withdraw your consent, your data will be deleted without delay and you will not receive any further newsletters from RATI Kft. You can withdraw your consent by clicking on the "unsubscribe" link in the newsletter or by sending a request to the e-mail address contact@rati.hu. In your request, please indicate the e-mail address used for subscription in order to enable your identification.

Possible consequences of failure to provide data: the newsletter service cannot be provided.

Data processing on social networking sites

Legal basis for data processing: your consent (GDPR, Article 6 (1) a)).

Purpose of data processing: to enable the functioning of the official social networking sites and online platforms (Facebook, Instagram, YouTube) of RATI Kft. operated for the purpose of online contact, commenting on news and expressing opinions.

Range of personal data: name, and the data that you have published about yourself on the social networking sites or online platforms of RATI Kft.

Duration of data processing: until consent is withdrawn.

Possible consequences of failure to provide data: failure to provide data has no foreseeable consequences.

RATI Kft. does not create a database from the data of visitors to its social networking sites and online platforms, and does not use such data for any purpose other than the one specified.

Pursuant to the preliminary ruling of the Court of Justice of the European Union in Case C-210/16, concerning the processing of personal data relating to its official Facebook page, processing is carried out jointly by RATI Kft. and Meta Platforms Ireland Limited.

Plug-ins and built-in modules

The website of RATI Kft. is host to social networking plug-ins and other third party plug-ins.

YouTube Integration
Service provider	Google Inc.
Purpose and function	Displaying the embedded YouTube video on the website.
Personal data collected	Visitor's bandwidth on the embedded page, previously viewed videos, user preferences for playing videos
Privacy Policy	https://support.google.com/youtube/topic/9386940?hl=hu&ref_topic=2803240 https://policies.google.com/privacy?hl=hu&gl=ZZ
Google reCAPTCHA
Service provider	Google Inc.
Purpose and function	It is software that protects the website from malicious code (e.g. by analysing and filtering out risks).
Personal data collected	Screen size and resolution, date, language setting, browser plug-ins, IP address, number of mouse clicks (when using a mouse) and number of taps (when using a touch screen).
Privacy Policy	https://www.google.com/recaptcha/about/ https://policies.google.com/privacy?hl=hu&gl=ZZ

 

Cookies

The website of RATI Kft. uses cookies. In order to provide you with a personalised service, a small data packet, known as a cookie, is placed on your computer and is read back during subsequent visits. If your browser returns a cookie that you have previously saved, RATI Kft. has the option to link your current visit to previous visits, but only for its own content.

Legal basis for data processing: your consent (GDPR, Article 6 (1) a))

Purpose of data processing: to identify users and distinguish them from one another, identify users' current sessions, store the data they provide, prevent data loss, create web analytics measurements and perform marketing activities.

Range of personal data: identification number (IP address), date, time, type of browser and operating system and previously visited page.

Duration of data processing: RATI Kft. will process your data until your consent is withdrawn or until the individual expiry date of each cookie. After the expiry of the cookie's lifetime, you will automatically receive a new request for consent.

Possible consequences of failure to provide data: failure to provide the data does not have any foreseeable consequences.

The function of cookies: they collect information about visitors' devices in order to facilitate their use of the website.

On cookies in general:

Session cookies: the purpose of these cookies is to allow visitors to browse the website of RATI Kft. completely smoothly and safely, to use the functions and services available on the website. The validity period of this type of cookie lasts until the end of the session (browsing), and when the browser is closed, this type of cookie is automatically deleted from the computer or other device used for browsing.

Permanent cookies: the validity period of the permanent cookies is defined in days, weeks, months or years. Within the validity period, saved cookies are stored on the hard disk of the user's computer, but they can be deleted by the user before the predefined time limits expire.

Internal and external cookies: if the web server of the visited website installs the cookie on the user's computer, it is an internal cookie, whereas if the source of the cookie is code embedded in the website by an external service provider, it is an external cookie.

From the point of view of the functioning of the website, cookies can be divided into further three categories: cookies that are essential for proper functioning, functional cookies and analytical cookies.

Essential cookies: are essential for the use of a service offered by the website, without them, for example, the website cannot meet certain data security requirements.

Functional cookies: functional cookies allow the website to remember your preferences (e.g.: language settings). The information collected by these cookies cannot track your browsing activity.

Analytical cookies: analytical cookies record information including the pages you visit on the website, the time you spend on the website and the frequency with which you visit the website.

Information that is collected about you when you are using this website will not be used for marketing purposes by RATI Kft.

Name	Purpose	Type	Duration
UnasID, UnasServiceProxyID	It distinguishes users from each other, identifies the session, and distinguishes between registered and unregistered users in order to allow the website to display different content	Essential/ session /internal	Until the end of the session
UN_cart_0	It records the contents of the customer's online shopping cart to make shopping easier	Essential/permanent/internal	1 year
UN_last_prod	It records the last product viewed by the customer in the online shop	Functional/permanent/ internal	1 month
UN_cookie_allow	It records the content of the user response to the cookie information window	Essential/permanent/internal	1 year
UN_cookie_close	It hides the window based on the response provided to the cookie information window	Essential/permanent/internal	1 year

 

You can also delete cookies from your own computer or disable further use of cookies in your browser. For details on how to change your cookie settings, see your browser's help or click on the links below:

Google Chrome:

https://support.google.com/chrome/answer/95582?hl=hu&ref_topic=3421433

Mozilla Firefox:

https://support.mozilla.org/hu/kb/S%C3%BCtik%20kezel%C3%A9se

Internet Explorer/Edge:

http://windows.microsoft.com/hu-hu/internet-explorer/ie-security-privacy-settings#ie=ie-9

Opera:

http://help.opera.com/Windows/9.63/hu/cookies.html

Safari:

http://support.apple.com/kb/PH5042

Your rights during data processing

During the period of processing, you have the following rights under the provisions of the GDPR:

• the right to withdraw consent;
• access to personal data and information on data processing;
• the right to rectification;
• the right to restriction of processing;
• the right to erasure;
• the right to object;
• the right to data portability.

If you wish to exercise your rights, this will involve your identification and RATI Kft. will necessarily need to communicate with you, and you will therefore need to provide your personal data in order to be identified (but identification can only be based on data that RATI Kft. already processes about you anyway).

RATI Kft. shall respond to requests and complaints about data processing within 25 days at the latest.

The right to withdraw consent

You have the right to withdraw your consent to data processing at any time, in which case the data you have provided will be irretrievably deleted by RATI Kft. from its systems.

Access to personal data

You have the right to receive feedback from RATI Kft. as to whether your personal data is being processed and, if it is, to have access to the personal data processed and to be informed by RATI Kft. of the following: 

• the purposes of the processing;
• the categories of personal data processed about you;
• information about the recipients or categories of recipients to whom or to which the personal data have been disclosed or will be disclosed by RATI Kft.;
• the envisaged duration of the storage of the personal data or, where this is not possible, the criteria for determining that duration;
• your right to file a request with RATI Kft. to copy, rectify, erase or restrict the processing of personal data concerning you or, in the case of processing based on the legitimate interests of the controller, to object to the processing of such personal data;
• the right to lodge a complaint with a supervisory authority;
• where the data have not been collected from you, any available information about their source;
• the fact of automated decision-making (if such a process is used), including profiling, and, at least in these cases, the logic used and clear information about the significance of such processing and its likely consequences for you.

The purpose of exercising this right may be to access the data and to ascertain and verify the lawfulness of the processing, and therefore, in the event of repeated requests for information/access, RATI Kft. may charge a reasonable fee in exchange for the provision of the information.

Access to your personal data is granted by RATI Kft., following your identification, by providing you with (a copy of) the personal data processed and the information in person, by email or by post as per your choice.

Please indicate in your request which personal data you want access to.

The right to rectification

You have the right to request RATI Kft. to correct inaccurate personal data concerning you without delay.

The right to restriction of data processing

You have the right to request RATI Ltd. to restrict the processing of your data if one of the following conditions applies:

• you contest the accuracy of the personal data; in which case the restriction applies for the period of time that allows RATI Kft. to verify the accuracy of the personal data, if the accuracy of the data can be established immediately, no restriction will be imposed;
• the data processing is unlawful, but you object to the deletion of the data for some reason, and therefore do not request the deletion of the data, but instead request the restriction of their use;
• RATI Kft. no longer needs the personal data for the purposes for which they are being processed, but you require them for the filing, enforcement or defence of legal claims; or
• you have objected to the processing, but the processing may also be based on the legitimate interest of RATI Kft., in which case, until it is established whether the legitimate interest overrides your legitimate reasons, the processing must be restricted.

If the processing is restricted, such personal data may be processed, except for storage, only with the consent of the data subject or for the establishment, exercise or defence of legal claims or the protection of the rights of another natural or legal person or of an important public interest of the European Union or of a Member State.

RATI Kft. will inform you in advance of the lifting of the restriction on data processing.

The right to erasure – the right to be forgotten

You have the right to have RATI Kft. delete personal data concerning you without undue delay if one of the following grounds applies:

• the personal data are no longer necessary for the purposes for which they were collected or otherwise processed by RATI Kft.;
• you withdraw your consent and there is no other legal basis for the processing;
• you object to processing based on a legitimate interest and there is no overriding legitimate ground for the processing;
• RATI Kft. has unlawfully processed the personal data and this has been established following a complaint;
• the personal data must be erased in order to comply with a legal obligation imposed on RATI Kft. by applicable Union or Member State law.

If RATI Kft. has disclosed personal data about you for any lawful reason and is required to delete it for any of the reasons set out above, it shall take reasonable steps, including technical measures, having regard to the available technology and the cost of realization, to inform other data controllers processing the data that you have requested the deletion of the links to or copies or counterparts of the personal data in question.

Erasure shall not apply where the processing is necessary for one of the following purposes:

• to exercise the right to freedom of expression and information;
• to comply with an obligation under Union or Member State law that requires the controller to process personal data;
• for the establishment, exercise or defence of legal claims.

The right to object

You have the right to object at any time, on grounds relating to your particular situation, to the processing of your personal data based on legitimate interests. In this case, RATI Kft. must stop processing your personal data, unless it can demonstrate that data processing is justified on compelling legitimate grounds which override your interests, rights and freedoms or which are related to the establishment, exercise or defence of legal claims.

The right to data portability

If the processing is automated or based on your voluntary consent, you have the right to request RATI Kft. to provide you with the data collected from you in the format you have specified. If technically feasible, you may request that the data be transferred to another controller in this format.

Rights of redress

The data subject can go to court if his or her rights are infringed. The special rules of the procedure are contained in Section 22 of the Information Act. The court shall hear such cases in priority proceedings. It is for the controller to prove that the processing complies with the law. The General Court has jurisdiction to rule on the case. The action may also be brought, at the option of the data subject, before the General Court of the place where the data subject resides or is domiciled. If the Court grants the application, it may order the controller to provide information, rectify the data, restrict processing, erase the data, annul the automated decision, or have regard to the data subject's right to object to the processing.

If your personal data have been processed in a way that has given rise to a violation of rights or an imminent threat of such a violation, you can lodge a complaint with the National Authority for Data Protection and Freedom of Information using the following contact details:

1055 Budapest, Falk Miksa utca 9-11.

Mailing address: 1363 Budapest, Pf. 9.

Telephone: +36 (1) 391-1400

E-mail address: ugyfelszolgalat@naih.hu  

 

Before starting any procedure, it is advisable to send the complaint to RATI Kft. to ensure that the problem is resolved quickly and efficiently.

 

For any further questions, requests, complaints or incidents, please contact RATI Kft. using the following contact details:                                  

E-mail:	contact@rati.hu
Telephone:	+36 72 582 420